How to delete your data from Nexvork

Last updated: 29 September 2026 · Effective: 29 September 2026 · Nexvork Innovation Pvt. Ltd.

1. Who this page is for

This page is for businesses that use Nexvork, for people who logged in to Nexvork with Facebook or connected a WhatsApp Business account through Nexvork, and for anyone whose details are stored in a Nexvork workspace. It explains how to exercise the right to erasure described in our Privacy Policy and India's Digital Personal Data Protection Act, 2023.

2. Remove Nexvork's access to your WhatsApp or Facebook

If your business connected a WhatsApp number to Nexvork with "Connect with Facebook", you can remove that access in either of these ways:

1. Inside Nexvork: log in at app.nexvork.ai as the company admin, open WhatsApp > Setup and click Disconnect next to the number. Nexvork deletes the stored access token and stops sending and receiving messages for that number.
2. In Meta: open Meta Business Settings, go to Integrations > Connected apps (or Accounts > WhatsApp accounts > Partners), select Nexvork and remove it. Meta tells Nexvork automatically and we mark the number as disconnected.
3. Facebook login only: on Facebook go to Settings & privacy > Settings > Apps and websites, find Nexvork and click Remove.

Removing access stops new data from reaching Nexvork. Messages and contacts already saved in your workspace stay there until you delete them or close the workspace (section 3), so you do not lose your business records by accident.

3. Delete your Nexvork workspace

The company admin can ask us to close the workspace and delete everything in it — leads, contacts, WhatsApp conversations and media, call recordings, AI assistant logs, files and user accounts. Email nexvork@gmail.com from the admin's registered email address with the subject "Workspace deletion request" and your company name. We confirm the request on WhatsApp or phone before deleting, because deletion cannot be undone. You can export your data first — ask us and we send it to you.

4. Ask us to delete your personal data

To delete personal data that Nexvork itself holds about you — for example a demo request, a Facebook login record or your user account — send an email to nexvork@gmail.com with:

• the subject "Data deletion request";
• your full name and the email address or mobile number you used with Nexvork;
• what you want deleted (everything, or specific data).

You can also send the same request on WhatsApp to +91 94059 84824. We may ask you to confirm the request from the same email or number, so that nobody else can delete your data.

5. If a business messaged you through Nexvork

If you are a customer of a business that uses Nexvork — for example a home buyer who chatted with a real-estate company on WhatsApp — that business controls your record. Ask the business directly to delete your data. To stop promotional WhatsApp messages at once, reply STOP in the chat. If the business does not respond, write to us with the business name and your mobile number and we will help it act on your request.

6. What we delete and what we keep

• Deleted: your account and profile, the stored WhatsApp access token, workspace records, WhatsApp messages and media, contacts, AI assistant logs and uploaded files covered by the request.
• Backups: removed as backups rotate, and fully purged within 90 days.
• Kept only where the law requires: invoices, payment and tax records, for as long as Indian law requires. They are not used for anything else.
• At Meta: messages sent through WhatsApp also pass through Meta's systems under Meta's own terms. Deleting data in Nexvork does not delete what Meta or WhatsApp holds; manage that in your Meta and WhatsApp settings.

7. How long it takes

We acknowledge every request within 2 business days and complete it within 30 days. When we finish, we reply with a confirmation and a reference number. If we cannot delete something because the law requires us to keep it, we tell you what and why.

8. Contact

Send deletion requests and questions to the details below. You can also raise a grievance with our Grievance Officer as described in the Privacy Policy.