Real estate01
Portal lead to site visit
- when
- Lead arrives from 99acres, MagicBricks or a Meta ad
- ai
- Scores budget, locality and reply speed; matches 3 listings
- then
- Sends brochure share link on WhatsApp with two site-visit slots
nx-core · the platform layer · every edition
AI automation for Indian businesses — chatbot, voice AI and WhatsApp on one brain
Your team answers the same twenty questions two hundred times a day, chases the same reminders and still misses the follow-up that mattered. Nexvork's AI automation layer answers, calls, scores, predicts and follows up around the clock — in English, Hindi and Marathi — and writes every action back into your CRM.
$ nx automate --on whatsapp.message_in
✓ trigger "kal shaam hair spa ka slot hai?" · lang=hi
✓ decide ai.intent → book_appointment · confidence 0.97
✓ decide slots(sat, 16:00–19:00) → 4:30 PM Sana · 6:00 PM Priya
✓ act whatsapp.reply(hindi) · 2 options sent
✓ act crm.lead.update score=94 stage="Booking"
· waiting customer reply … 58s
✓ act appointment.create · reminder.schedule(09:00)
done in 1.2s · 0 staff involved
Booked at 9:48 PM · no staff online
nx.modules · 7 of 7 enabled
One AI layer, seven modules, every Nexvork edition
The same engine ships inside the real estate, salon, gym, clinic and custom editions. Pick a module to jump straight to it.
01 · ai.chat
AI chatbot
Website widget and WhatsApp, answers from your data.
02 · ai.voiceVoice AI agent
Calls to confirm, remind and qualify, outcome written back.
03 · wa.apiWhatsApp automation
Official API, templates, reminders, campaigns, shared inbox.
04 · ai.predictScoring & prediction
Lead scores, no-show, renewal and refill predictions.
05 · flow.buildWorkflows & integrations
Trigger → decide → act builder, webhooks, Meta ads, forms.
06 · rev.analyticsAnalytics
Funnel, revenue and staff performance, daily on your phone.
07 · trust.indiaSecurity
India hosting, TLS, roles, isolation, audit logs, backups.
ai.chat · website + whatsapp
An AI chatbot that answers from your data, not the internet
Most chatbots sound clever and know nothing about you. Nexvork's assistant reads your own workspace — services, prices, doctors, slots, inventory, plans — and answers the customer in the language they wrote in. When a question is outside its brief, it hands over to a named person with the full thread.
- One assistant, two doorsThe same brain runs as a widget on your website and on your WhatsApp Business number, so a visitor who starts on the site can continue on the phone.
- English, Hindi, Marathi and HinglishLanguage is detected per message. A customer who writes “kal slot hai?” gets a Hindi reply; the CRM note is still filed in English for your team.
- Captures and books, not just chatsIt creates the lead, asks the qualifying questions your edition needs — budget, BHK, plan, symptom, date — and books the slot or site visit.
- Tenant-isolated and read-safeThe assistant only sees your workspace. It can create records and notes; it cannot delete anything, and every answer is logged.
- Human hand-off with contextInsurance queries, complaints or a customer who types “baat karni hai” go to the front desk as a task, with the chat attached.
SC
Sanjeevani Clinic
AI assistant · replies instantly
Kal Dr. Mehta available hain? Mummy ka BP check karwana hai9:48 PM
ai · hindi detected · reading opd calendar
Namaste! Dr. Mehta kal (Wed) OPD 10 AM–1 PM mein hain. 10:40 AM ya 12:20 PM — kaunsa slot theek rahega? Consultation ₹500.9:48 PM ✓✓
10:409:49 PM
Booked ✓ Wed 10:40 AM · Token #08 · Sunita Deshmukh. Pichhli report saath laayein. Reminder subah 8 baje aayega.Add to calendar9:49 PM ✓✓
Insurance se cashless hota hai kya?9:50 PM
hand-off → front desk · reason: insurance query
Yeh hamare front desk ke Rohit ji subah 9 baje confirm karenge 🙏 Aapka sawaal unke paas pahunch gaya hai.9:50 PM ✓✓
Lead created · OPD booked · task for Rohit
Dialled
5
11:00–11:14 AM
Confirmed
3
renewals recorded
Handed to staff
1
callback task
VDrenewed
Vikram Desai · annual plan
“Haan renew karo, Rahul hi trainer rahe” · 2:14
SGcallback
Sneha Gupte · quarterly
“Thursday after 6 call me” · 0:48
AKfallback
Arjun Kale · monthly
No answer · WhatsApp fallback sent in Marathi
transcript · call 1 · hindi
AINamaste Vikram ji, FitFirst se bol rahe hain. Aapka annual plan 28 August ko khatam ho raha hai — same 6:30 AM slot Rahul ke saath renew karein?
VDHaan, renew karo. UPI link bhej do.
AIBhej diya — ₹14,999, link WhatsApp pe hai. Dhanyavaad!
written back to crm3 renewals marked paid-pending, callback task for Rahul on Thu 6 PM, Arjun moved to WhatsApp sequence.
ai.voice · the call agent
A voice AI agent that makes the boring calls and writes down what happened
Some customers do not read WhatsApp; they answer the phone. The voice agent dials appointment confirmations, renewal reminders, site-visit check-ins and first-contact qualification in Hindi, Marathi or English, then records the outcome as a CRM note, a task or a stage change.
confirm
Confirmations
Tomorrow's OPD tokens, salon slots and PT sessions — with a reschedule option that updates the calendar.
renew
Renewals and dues
Gym plans, packages and monthly medicines: the agent asks, then sends the UPI link on WhatsApp while still on the call.
qualify
First-contact qualification
A portal or Meta lead gets a call within minutes: budget, locality, timeline — scored before your salesperson picks it up.
fallback
Graceful fallbacks
No answer becomes a WhatsApp message; “call me later” becomes a task for a human at the time the customer named.
wa.api · official meta business api
WhatsApp automation that keeps your number safe and busy
India runs on WhatsApp, so the CRM does too. Nexvork connects your business number to the official WhatsApp Business API — verified, template-approved, opt-in compliant — and then lets reminders, campaigns, AI replies and your whole team share it without stepping on each other.
appointment_reminder_hiUtility · Hindi · 2 buttons: Confirm / Reschedule
approvedrenewal_due_mrUtility · Marathi · UPI link variable
approvedrefill_link_enUtility · English · order button
approveddiwali_offer_2026Marketing · Hinglish · opt-in only
in reviewsite_visit_invite_mrUtility · Marathi · 2 slot buttons
approvedcomplianceOpt-in recorded for 1,284 contacts · 38 opted out and are excluded from marketing sends automatically.
SM
Shree Medical, Dombivli
Business account
automated · refill_link_hi · t-3 days
Namaskar Nitin ji 🙏 Aapki BP ki dawa (Telma 40, 30 tab) 3 din mein khatam hogi. Wahi order dobara bhejein?Order ₹312 · UPI10:02 AM ✓✓
Haan, ghar pe bhej do10:31 AM
crm · order created · delivery task → Suresh
Done ✓ Kal subah 11 baje tak delivery, Suresh laayenge. Payment delivery pe ya abhi UPI — jaise aapko theek lage.10:31 AM ✓✓
Audience
1,246
38 opt-outs excluded
Delivered
1,198
in 6 min
Replied
131
AI handling 119
Hindi
612
Marathi
398
English
236
segmentCustomers with a purchase in the last 90 days, grouped by preferred language. Replies that ask for a booking are being converted by the assistant.
PK92
Priya Kulkarni · 2BHK Kalyan West
Assigned: Sneha · AI drafted reply · 2 unread
RJ78
Rahul Joshi · bridal package
Assigned: Meera · quote sent · awaiting reply
SDtask
Sunita Deshmukh · OPD Wed 10:40
Assigned: Rohit · insurance question · due 9 AM
OP44
Omkar Pawar · JEE batch
Unassigned · AI answered fee query · Marathi
inbox rulesHot leads route to the owner of that locality; unanswered threads escalate after 30 minutes during business hours.
01 / templates & opt-in
Official API, approved templates, recorded consent
Your number is verified with Meta and every reminder or offer is a template submitted for approval in English, Hindi or Marathi. Opt-ins are captured at the first message and opt-outs are honoured automatically, which is what keeps a business number from being blocked.
02 / reminders & sequences
Reminders that arrive at the right time, with a button
Appointment reminders the evening before, renewal sequences seven and two days out, refill nudges three days before the pack runs out — each with a confirm, reschedule or UPI button so the customer can act without typing.
03 / campaigns
Campaigns to the right segment, in the right language
Festival offers, new-launch announcements, camp days and restock alerts go only to opted-in contacts, segmented by purchase history, locality or plan, and replies land with the AI assistant so nobody is left waiting.
04 / shared inbox
One inbox for the whole team, with the CRM beside it
Every conversation is visible, assigned and searchable, with the customer's history, score and next task next to the chat. Staff reply from their own phones; the number stays yours.
ai.predict · scoring engine
Lead scoring and predictions that tell your team who to call first
Every enquiry is scored from budget, urgency, source, locality and behaviour — how fast they replied, whether they opened the brochure, how many times they asked for the price. The same engine then predicts what happens next for customers you already have.
lead.score
Hot, warm, cool — explained
A 0–100 score with the reasons listed, so a salesperson knows why Priya is a 92 and what to say first.
no_show
No-show risk for salons, clinics and site visits
Flags the appointments most likely to be missed and sends a stronger reminder with a reschedule button.
renewal_risk
Churn and renewal risk for gyms and packages
Falling attendance and unused sessions surface a member weeks before the plan lapses, with a draft offer.
refill_due
Refill and reorder dates for pharmacies
Pack size and purchase history predict the refill date; the WhatsApp order link goes out three days early.
handover_risk
Delay and handover risk for projects
Interior and construction milestones that slip past plan trigger a client update before the client asks.
> nx.predict("no_show", appointment=#4821)
risk 0.71 · HIGH
signals: booked 9 d ago · 2 prior no-shows · evening slot · no reply to confirm
→ reminder.send(t-20h, buttons=[confirm, reschedule])
> nx.predict("renewal_risk", member=412)
risk 0.64 · visits -40% MoM · last PT session 19 d ago
→ task.create(trainer="Rahul", "call before Fri") · offer.draft(10% loyalty)
> nx.predict("refill_due", customer=NB-118)
due in 3 d · Telma 40 · 30-tab pack bought 27 d ago
→ whatsapp.send("refill_link_hi") · delivery.suggest(home)
> nx.score(lead="Priya Kulkarni") → 92 hot
+28 replied in 3 min · +22 loan approved · +18 opened share link 2× · +14 locality match
flow.build · trigger → decide → act
A workflow builder your office manager can run, with webhooks for your developer
Every automation in Nexvork is the same three-part sentence: when something happens, let the AI decide, then act. You pick each part from a menu. No code, no consultant — and if you do have a developer, the integrations hub gives them a webhook.
trigger
Meta lead ad submitted
ai decides
score 88 · intent: buy · lang: mr
act
Send brochure (Marathi)
Assign to Sneha (Kalyan)
Task: site visit in 48 h
whenLead created from Meta lead ad or 99acres
aiScore ≥ 80 and language detected
thenWhatsApp template brochure_intro in that language · assign by locality · task site visit in 48 h
elseScore < 80 → nurture sequence, review in 7 days
runs 24/7last run 2 min ago142 leads this week
Integrations hub
Anything that can send a form or a webhook can start a workflow. Leads land in seconds, de-duplicated by phone number, already scored.
Meta lead ads (Facebook · Instagram)
Google Forms
Website forms & chatbot widget
Property portals (99acres, MagicBricks, Housing)
WhatsApp Business API
Custom webhooks (Zapier-style)
Excel / CSV import
UPI payment links
- TriggersNew lead, message received, form submitted, stage changed, date reached (expiry, review due, birthday), payment received, no activity for N days.
- DecisionsAI score, intent, language, predicted risk, working hours, owner availability — or a plain rule on any custom field.
- ActionsSend WhatsApp template, place an AI call, assign, create task, move stage, notify the owner, call an outbound webhook.
recipes · 12 ready to switch on
The automation library — twelve recipes across Indian industries
Each edition ships with its recipes already on. Every one is a trigger, an AI decision and an action you can edit.
Builders02
Last-units campaign
- when
- A variant's available units drop below 5
- ai
- Finds hot leads whose budget and BHK match that tower
- then
- Runs a “last 4 units” template to them and alerts channel partners
Interior design03
Quote opened, no reply
- when
- Quote link opened twice, no reply for 48 hours
- ai
- Picks the follow-up time from the client's past reply pattern
- then
- Creates a call task for the designer and drafts a WhatsApp nudge
Salon & spa04
No-show guard
- when
- Appointment is 20 hours away
- ai
- Predicts no-show risk from history and slot
- then
- High risk gets a reminder with Confirm / Reschedule buttons; the chair is released on no reply
Gym & fitness05
Renewal with UPI link
- when
- Plan expires in 7 days
- ai
- Checks renewal risk from attendance and PT usage
- then
- Sends renewal template with UPI link; high-risk members also get a trainer call task
Clinic06
Missed follow-up recall
- when
- Review date passes with no visit booked
- ai
- Chooses the patient's language and the doctor's free OPD slots
- then
- Sends a Hindi or Marathi reminder with two slots and a token on confirmation
Hospital07
Post-discharge feedback
- when
- 3 days after discharge
- ai
- Reads the reply and rates sentiment
- then
- Low scores escalate to the patient-relations desk as a task; high scores get a review request
Pharmacy08
Refill before it runs out
- when
- Predicted refill date is 3 days away
- ai
- Confirms the pack is in stock and not near expiry
- then
- Sends a one-tap reorder link; “ghar pe bhej do” creates a delivery task
Coaching institute09
Demo class to enrolment
- when
- Demo class attended, no enrolment in 3 days
- ai
- Scores intent from questions asked and parent's replies
- then
- Sends the fee structure with an instalment option and books a counsellor call
Boutique & retail10
Festival segment campaign
- when
- 14 days before Diwali, Eid, Gudi Padwa or Christmas
- ai
- Segments opted-in customers by last purchase and spend
- then
- Sends the offer in each customer's language and routes replies to the assistant
Event & travel11
Quote to advance payment
- when
- Quote sent for a wedding, event or tour package
- ai
- Watches for the quote being opened and the event date approaching
- then
- Runs a two-step reminder with a UPI advance link, then hands over to the planner
Any business12
After-hours enquiry
- when
- Website form or WhatsApp message arrives after 8 PM
- ai
- Answers the first questions and qualifies the lead
- then
- Assigns to the right person for 9 AM with the chat attached and a score
New leads
187
↗ 14% · Meta ads up
Lead → booking
31%
↗ from 24%
Revenue
₹6.8 L
↗ 9% vs last week
Enquiry
187
Visit / consult
92
Closed
58
staff performanceclosed · revenue · avg reply
SPtop
Sneha Patil
22 closed · ₹2.9 L · replies in 6 min
MJ↗
Meera Joshi
18 closed · ₹2.1 L · replies in 11 min
RKreview
Rohit Kadam
9 closed · ₹1.2 L · 14 leads idle 3+ days
morning summary · sent to owner on whatsappDrop-off is between visit and close in the Dombivli branch; 14 idle leads reassigned for review.
rev.analytics · reports owners open
Funnel, revenue and staff performance on your phone every morning
Automation without measurement is guesswork. Nexvork's reports show where enquiries leak, which source actually closes, which staff member replies fastest and what the AI handled on its own — and sends the owner a WhatsApp summary at 9 AM so nobody has to log in to know.
- Funnel analysis by stageEnquiry → visit → closed for each source, branch and salesperson, with the drop-off highlighted.
- Revenue and collectionsClosed value, dues, renewals and UPI collections in ₹ — by week, by branch, by product or plan.
- Staff performanceReplies, calls, bookings and closures per employee, plus idle leads nobody has touched in three days.
- Automation auditHow many conversations the assistant resolved, how many calls the voice agent confirmed, and where a human took over.
follow-ups
0/7
AI answers, calls and reminders run around the clock
languages
0
English, Hindi and Marathi across chat, voice and templates
editions
0
Industry editions share this one automation layer
go-live
0day
Typical time from sign-up to first automated WhatsApp
trust.india · how your data is held
Hosted in India, isolated per business, logged end to end
Automation only earns trust if you can see what it did and be sure nobody else can. These are the controls every Nexvork workspace runs with — no exceptions per plan.
Cloud infrastructure in India
Your customer records, chats and call notes live on servers in India. No cross-border copies for processing or backups.
TLS in transit
Every connection — browser, mobile app, WhatsApp API, webhooks — is encrypted in transit. Nothing is sent in the clear.
Role-based access
Employees see the leads, branches and reports their role allows. Commission and revenue views can be limited to owners.
Workspace isolation
Each business is a sealed workspace. The AI assistant, reports and searches are scoped to it — another customer's data does not exist as far as your assistant is concerned.
Audit logs
Every create, update, message, call and AI action is logged with who, what and when. Owners can review what the automation did on any day.
Daily backups
Workspaces are backed up every day so a mistaken import or a lost phone never costs you your customer history.
ai guardrails
What the AI can and cannot do
- CanRead your workspace, answer customers, create leads, bookings, notes and tasks, send approved templates, place calls you configured.
- CannotDelete any record, see another customer's workspace, send a marketing message to someone who opted out, or act outside the recipes you switched on.
onboarding · live in a day
Switching on AI automation takes a day, not a quarter
We do the connecting and the importing with you, on a call in English, Hindi or Marathi. You bring the number, the customer list and ten minutes to approve the AI's first answers.
01 / connect
Connect your channels
We verify your WhatsApp Business number on the official API, embed the chatbot widget on your website and link Meta lead ads, Google Forms or portals through the integrations hub.
02 / import & teach
Import your data, teach the assistant
Customers come in from Excel or your old CRM, de-duplicated by phone. The assistant reads your services, prices, slots and inventory — then you review its first twenty answers and correct any you would phrase differently.
03 / switch on
Switch on the recipes and go live
Your edition's recipes are turned on one by one. By evening the first reminders have gone out, and the morning summary lands on your WhatsApp the next day.
what we need from you
- A WhatsApp number you own (a new SIM is fine) and your Meta Business Manager login for verification
- Your customer or lead list as Excel, CSV or an export from your current CRM
- Your services, prices, plans, doctors or inventory — a brochure or a rate card is enough to start
- One person who can say “yes, that answer is right” during the first week
FAQ · ai automation
Questions owners ask about AI automation
Straight answers on the chatbot, voice AI, WhatsApp rules, data and go-live time.
It runs the repetitive customer work your team does between real conversations: answering first enquiries on the website and WhatsApp, confirming appointments by call or message, scoring and routing leads, predicting who will not show up or renew, and sending the follow-up at the right time. Every action is written back into the CRM, so a human can pick up any thread with full context.
Yes. The same assistant runs as a widget on your website and on your WhatsApp Business number. It answers from your own data — services, prices, slots, inventory, doctors, plans — captures the lead, books the slot and hands over to a named staff member when a question is outside its scope.
Yes. The assistant detects the language the customer writes in and replies in English, Hindi or Marathi, including Hinglish. WhatsApp templates can be approved in all three languages, and reminders go out in the language each customer prefers.
Nexvork uses the official WhatsApp Business API from Meta. Your number is verified, message templates are submitted for approval, opt-ins and opt-outs are recorded, and campaigns only go to contacts who agreed to hear from you. That is what keeps a number safe — we do not use unofficial bulk-sending tools.
No. Every workflow is a trigger, a decision and an action chosen from menus inside the CRM, and each industry edition ships with ready recipes switched on. A developer is only useful if you want to push data in from a custom system through a webhook, and our team can do that with you during onboarding.
The assistant only sees the workspace it belongs to — never another customer's data. It can read records and create leads, bookings, notes and tasks, but it has no delete permission at all. Every AI action is logged with a timestamp so you can see exactly what it did and why.
Yes. The integrations hub connects Meta (Facebook and Instagram) lead ads, Google Forms, website forms, real-estate portals and any tool that can send a webhook. A new lead lands in the CRM in seconds, already scored, and can trigger the first WhatsApp message automatically.
Most single-location businesses are live within a day. We connect your WhatsApp number, import your customers, switch on the recipes for your edition and review the AI's answers with you. Voice calling and custom webhooks are usually added in the first week.
Want to see a recipe built for your business on a call? Book a demo or WhatsApp +91 94059 84824.