Terms of Service for the Nexvork platform

Last updated: 23 August 2026 · Effective: 23 August 2026 · Nexvork Innovation Pvt. Ltd.

1. Agreement and who may use Nexvork

These Terms of Service ("Terms") govern the websites, web application, mobile applications, APIs and related services (the "Services") of Nexvork Innovation Pvt. Ltd. ("Nexvork", "we", "us"), a company registered in Maharashtra, India. By creating an account, accepting an invitation to a workspace or using the Services, you agree to these Terms and to our Privacy Policy.

If you use the Services for a business, you confirm you are authorised to bind it, and "you" means that business. You must be at least 18 and able to contract under Indian law.

2. Accounts, workspaces and roles

• Each business gets an isolated workspace. The company admin controls employee roles and permissions and is responsible for everyone in it.
• Anything a user does in the workspace counts as an act of the business.
• Keep registration details accurate, keep credentials secure and use two-factor authentication where offered.
• Tell us at nexvork@gmail.com immediately if you suspect unauthorised access.
• The same login works on web and mobile — ask for the app link at your demo or onboarding.

3. Subscriptions, billing and wallet credits

3.1 Plans and billing

Nexvork is sold on monthly or annual plans sized by users, modules and edition; limits and pricing are in your quote or order form. Fees are billed in advance in Indian rupees and are non-refundable except as set out in our Refund & Cancellation Policy or where the law requires. Fees exclude GST and other taxes.

3.2 Wallet and metered usage

Some features — WhatsApp conversations, AI voice calls, AI credits and other add-ons — are metered and paid from a prepaid wallet. Consumed usage is not refundable. Third-party charges such as Meta's per-conversation pricing are passed through and can change without notice from us.

3.3 Renewal, price changes and late payment

Subscriptions renew automatically unless you cancel before the renewal date. We may change pricing on 30 days' notice, effective from your next renewal. If an invoice is overdue we may restrict or suspend the workspace after notice, and restore it when payment clears.

4. WhatsApp Business API messaging

Nexvork connects your business number to the official WhatsApp Business API operated by Meta, so you also accept Meta's WhatsApp Business Terms and its Commerce and Business Policies. You are responsible for:

• collecting each customer's opt-in before marketing messages, and honouring opt-outs;
• the templates you submit and the messages your team and automations send;
• complying with the TCCCPR and any other law on commercial communication;
• the quality rating of your number — Meta can restrict or block it independently of Nexvork.

We may pause sending from a workspace that draws repeated spam reports.

5. AI assistant, voice agent and predictions

The Services include an AI chat assistant on your website and WhatsApp, an AI voice agent, lead scoring and predictions. You acknowledge that:

• AI output comes from your workspace data and can be wrong. Review important output and keep a human for hand-off.
• Scores aid prioritisation; they are not decisions about a person and must not be the sole basis for refusing service.
• The assistant reads only your workspace and cannot delete records. Every AI action is logged.
• The voice agent makes and takes recorded calls for you. You must disclose automation and recording where the law requires, and not make marketing calls to DND numbers.
• AI features must not give medical, legal or financial advice without a qualified human in the loop.

6. Your data and content

You own the data you upload, import or capture ("Customer Data") and grant us a limited licence to host, process, back up and display it solely to provide the Services. We handle it as your processor under our Privacy Policy and the DPDP Act, store it on cloud infrastructure in India, and never sell it or use it to build features for other customers. You are responsible for having the right to upload it, including consent from the people it describes. You can export Customer Data during the subscription and for 30 days after.

7. Industry-specific responsibilities

• Real estate, builders and developers: you are responsible for the accuracy of listings, prices, availability, RERA details and brochures you publish through share links or layout pages.
• Clinics, hospitals, medical stores and pharmacies: you are the data fiduciary for your patients and customers. Nexvork is a CRM, not an EMR, hospital management or pharmacy compliance system, and must not be relied on for emergencies or clinical decisions. Follow the confidentiality and dispensing rules that apply to you.
• Salons, spas, gyms and design studios: you are responsible for the packages, memberships, quotes and payment schedules you offer and track in Nexvork.
• Custom edition: you configure the fields, stages and automations, and must use them lawfully.

8. Acceptable use

You agree not to, and not to let any user under your account:

• use the Services for anything unlawful, fraudulent or deceptive;
• send spam or messages that breach TRAI regulations, the DND registry or WhatsApp policies;
• upload malware or content that infringes intellectual property or privacy rights;
• reverse engineer, scrape, probe or bypass security and access controls;
• share logins between people, resell access or build a competing product;
• exceed documented rate limits or interfere with other customers' use of the Services.

9. Intellectual property

Nexvork and its logos, software, AI models, text, design and content (other than Customer Data) belong to Nexvork Innovation Pvt. Ltd. or its licensors. No rights are granted except as set out here. Feedback you send us may be used without obligation.

10. Third-party services and app stores

The Services integrate with third-party tools — WhatsApp and Meta lead ads, Google Forms, property portals, payment gateways, telephony and email providers, and webhooks. Your use of those is governed by their own terms. The Nexvork mobile app is distributed through Google's and Apple's platforms, subject to their terms.

11. Suspension and termination

We may suspend or terminate access if you breach these Terms, fail to pay when due, or create legal or security risk for Nexvork, other customers or the WhatsApp channel; where practical we warn you first. You may cancel any time as described in the Refund & Cancellation Policy. On termination you may export Customer Data for 30 days; it is then deleted and purged from backups within 90 days.

12. Disclaimers

The Services are provided "as is" and "as available". To the maximum extent permitted by law, Nexvork disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services, WhatsApp delivery or AI output will be uninterrupted, error-free or perfectly secure.

13. Limitation of liability

To the maximum extent permitted by law, Nexvork's total liability for any claim under these Terms will not exceed what you paid us in the 12 months before the event giving rise to it. We are not liable for indirect, incidental, special or consequential damages, lost profits, data loss caused by your own users, or losses arising from Meta, telecom operators or other third parties.

14. Indemnification

You agree to indemnify and hold Nexvork harmless from claims arising out of your Customer Data, the messages and calls you send, your breach of these Terms, or your violation of any law or third-party right.

15. Governing law and disputes

These Terms are governed by the laws of India, and the courts at Thane, Maharashtra have exclusive jurisdiction, subject to arbitration under the Arbitration and Conciliation Act, 1996 where the parties agree. Before starting a claim, write to nexvork@gmail.com — most disputes are settled directly.

16. Changes to these Terms

We may revise these Terms from time to time. For a material change we give at least 30 days' notice by email or an in-app banner. Continued use after the effective date means you accept the new version.

17. Contact

Questions about these Terms or a data export request go to the details below.