Refund and Cancellation Policy for Nexvork subscriptions

Last updated: 23 August 2026 · Effective: 23 August 2026 · Nexvork Innovation Pvt. Ltd.

1. Cancellation

You may cancel your subscription at any time from Settings → Billing → Cancel subscription in your Nexvork workspace (web app or mobile app), or by writing to nexvork@gmail.com from the registered billing email. When you cancel:

• Your subscription stays active until the end of the current billing period.
• You will not be charged for the next renewal.
• Your team can keep exporting data for 30 days after the period ends.
• Automations, WhatsApp sending and the AI assistant stop when the paid period ends.

2. Refund eligibility

2.1 Annual plans — 7-day refund window

If you purchase a new annual plan, you may request a full refund within 7 calendar days of the first charge, provided that:

• the request is made from the billing contact's registered email;
• the workspace has not exceeded fair-use limits during that week (no bulk data exports, bulk WhatsApp campaigns or abusive usage);
• this is the first annual plan purchased for the workspace.

2.2 Monthly plans

Monthly subscription fees are non-refundable. If you cancel mid-cycle, your workspace stays active until the end of the paid month.

2.3 Auto-renewals

If you forgot to cancel before an annual renewal and have not used the platform meaningfully in the prior 60 days, write to us within 14 days of the renewal charge. We review each case individually and may issue a prorated or full refund.

3. Wallet credits, add-ons and third-party charges

The following are not refundable:

• Wallet credits or add-on usage that has already been consumed — WhatsApp conversations, AI voice call minutes, AI credits and message sends.
• Custom onboarding, data migration, implementation or training that has been delivered.
• Third-party charges: payment gateway fees, Meta's WhatsApp conversation charges, telephony and SMS costs.
• Any part of a subscription period you have already used.

If a workspace closes with an unused prepaid wallet balance, write to us and we will review it case by case.

4. How to request a refund

1. Email nexvork@gmail.com from your registered billing email.
2. Include your workspace name, invoice number and the reason for the request.
3. We respond within 2 business days with a decision.
4. Approved refunds are credited back to the original payment method within 7–10 business days. The exact timing depends on your bank, card issuer or UPI provider.

Refunds are made in Indian rupees to the method used for the original payment. We cannot refund to a different account.

5. Downgrades and edition changes

You may downgrade your plan, reduce users or switch edition at any time. The change takes effect at the start of your next billing cycle. We do not refund the unused portion of a higher plan; you keep it until the end of the paid period. Upgrades take effect immediately and are charged pro rata for the remainder of the cycle.

6. Chargebacks

If you dispute a charge with your bank or card issuer instead of contacting us first, your workspace may be suspended until the dispute is resolved. We always prefer to settle billing questions directly — please email us first.

7. Service interruptions

In the rare event of a sustained outage that materially affects your use of Nexvork, refer to the service commitments in your order form. Where applicable, service credits are issued against future invoices rather than cash refunds. Delivery problems caused by Meta, telecom operators or the quality rating of your own WhatsApp number are outside our control and do not qualify.

8. Your data after cancellation

After your paid period ends you have 30 days to export Customer Data. It is then deleted from live systems and purged from backups within 90 days, as described in our Privacy Policy. Cancelling does not remove your obligations under the Terms of Service for the period you used the Services.

9. Contact

Billing and refund support is handled by the same team that onboarded you.